> facilities and systems

Analytics' facilities are designed to efficiently and cost-effectively scale from involving less than 1,000 to more than 20 million-class members. Analytics now has at our disposal and available for our clients' use:

• a 75-agent on-site call center - that can be rapidly expanded to more than 200 agents;
• an automated call processing system with the capacity to handle more than 5,000 simultaneous calls in multiple languages;
• an inbound mail processing center engineered for the mail volumes that accompany class sizes of up to 20 million class members;
• an outbound mail capacity in excess of 1 million pieces of mail per day; and,
• a document imaging/claims processing facility with a capacity of up to 50,000 pages/day.